Faq

Index

  1. Registering at MilesPlay
  2. Player Deposit Bonus
  3. Purchasing GamePoints for your MilesPlay Account
  4. Termination of Account
  5. Eligibility
  6. Registration & Participation Rules
  7. Claiming Prizes
  8. Disputes
  9. Customer Support Guidelines
  10. Player Profile
  11. Player Alias Changes

1) Registering at MilesPlay

Visit the registration page and follow these easy steps:

  1. Set up your account. This requires you to select a unique username and password and enter your email address. This username and password will be used by you for all subsequent logins to MilesPlay

  2. Fill in your details. We are required to collect certain personal information in order to verify the identity of our players including full name, address, phone number, date of birth and mobile telephone number. Note that incorrect or incomplete information may make you ineligible to receive loyalty program miles or points, bonuses and prizes.

  3. Review our Terms & Conditions.

  4. Make your first purchase (optional).

  5. Play, and have fun!

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2) Player Deposit Bonus

MilesPlay offers all players 100 GamePoints per US$1.00 purchased (minimum purchase is $5.00), and a loyalty bonus as offered on the “landing page” on which you entered our site, and/or that is advertised by our loyalty program partners. If you are unsure of the bonus that you are eligible for, please contact support@milesplay.com with your loyalty program name. All GamePoint amounts purchased must be played through a minimum of one time prior to any withdrawals/conversions to loyalty program currencies.

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3) Purchasing GamePoints for your MilesPlay Account

The minimum purchase transaction amount is US$5.00 and the maximum transaction amount is $199.00 You may deposit a maximum total of $199.00 per hour, $1,990.00 daily, & $19,900 monthly. Players may lower deposit limits via the My Account tab. Requests for increases to deposit limits may be submitted for review to support@milesplay.com

MilesPlay offers a wide selection of deposit methods as follows:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Rixty

  • PayPal

  • PaySafeCard

  • Web Money

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4) Termination of Account

MilesPlay reserves the right to terminate a player’s account at any time for any reason at our sole discretion. In the event MilesPlay terminates a player’s account, all bonuses from that player’s account will be forfeited without compensation. . Please see our Terms and Conditions page for details on account termination.

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5) Eligibility

To register and play at MilesPlay you must be of legal age to play games online in the country in which you reside. Typically this is 13 but it may be different in your country and it is your responsibility to check. You must read and consent to all published Terms & Conditions. MilesPlay reserves the right to request proof of age at any time.

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6) Registration & Participation Rules

You are only allowed to register once per person. A maximum of two accounts per household is allowed in cases where the second player in the household has requested and received permission in writing from MilesPlay management. Multiple accounts are strictly forbidden and will result in all accounts being disabled and all funds forfeited.

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7) Claiming Prizes

Prizes in GamePoints are automatically deposited to a player’s account. Members can play games from their winnings. MilesPlay reserves the right to withhold a win pending a game review if the win is over 1,000 GamePoints. The funds will be automatically credited to the player account following management approval.

In the event there is a discrepancy between the Game results as recorded in the MilesPlay database and that recorded by the player, the MilesPlay game server results shall be considered valid. In the event games do not finish properly or record to the MilesPlay games server, players will receive refunds for tickets purchased or funds played in those games.

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8) Disputes

MilesPlay wishes to assure players that every possible effort has been made to provide the world’s most entertaining, reliable and honest game site on the internet. It is our sincere intention to ensure all players are satisfied with the quality and fairness of our games. MilesPlay undertakes to promptly and impartially resolve all disputes that may arise from participation in our games. However, please be advised that in the event of any dispute regarding participation or prizes, the decision made by MilesPlay will be final. Please see our Terms and Conditions for more information on disputes.

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9) Customer Support Guidelines

All queries and complaints must be submitted via email to support@milesplay.com.

If you are dissatisfied with the outcome of your support issue you may draft a follow-up help ticket explaining your grievance.

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10) Player Profile

Your registration information becomes your permanent player profile with MilesPlay. You may view this information via the My Account tab where you will also see a breakdown of your account balances. From this tab you may change your password. For all other player profile changes you must contact our help desk. Supplementary documents may be requested in order to affect changes to your personal information.

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11) Player Alias Changes

Players are not permitted to change their alias, nor are they permitted to have more than one player account.

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The games provided on MilesPlay.com are for entertainment purposes only. Players are unable to win real money on this website.